RCA Corp., which decided earlier this year to stop making video disc players, is now quietly compensating customers who ask for refunds or exchanges.
RCA's video disc operations, based in Indianapolis and Bloomington, lost the company approximately $580 million in three years.
W. T. Collins, vice president of consumer affairs for RCA, said compensation is on a case-by-case basis.
"We have no formal program," Collins said Thursday, adding that the company did not want to make public its compensation procedure. "I don't think we'd be thrilled at the idea."
RCA was the only company to make disc players, but the product suffered at the hands of the video cassette recorder, which not only shows tapes but allows the customer to record programs as well.
About 550,000 of the video disc players were produced from 1981 until last April, when the company announced its plan to end production.
So far, RCA has refunded the purchase price to more than 100 owners or given video cassette recorders in exchange.
Collins said customers must request compensation from RCA, and if a customer chooses to trade in his disc player for a cassette recorder, the customer pays the difference.