QDear Tom and Ray:

Your recent column regarding the person experiencing trauma after her Toyota was rear-ended by some guy going 70 mph invited me to add my thoughts: I am a psychologist and have treated a number of car-crash victims just like your reader. They are indeed suffering from a form of post-traumatic stress disorder, and can easily be helped by a therapeutic procedure called EMDR -- eye movement desensitization and reprocessing. I have treated car-crash victims, carjacking victims, rape victims and holdup victims with the same method of EMDR. They were symptom-free -- and stayed that way -- after just one session. It wasn't me; it was the procedure that did the work, along with the client's own brain -- which helped reprocess the trauma memory. So, tell this woman to go to the EMDR Web site, www.emdria.org, and click on the link for Find a Therapist. She should get relief from her symptoms quite rapidly -- and they will stay away. I wish her the best. -- Ken

ARAY: An accident can be very traumatic, so it makes sense that victims might need to heal psychologically as well as physically.

TOM: We have to say, however, that we know absolutely nothing about specific psychological treatments, or which ones work and which don't for post-traumatic-stress issues. But seeing a psychological-trauma professional makes good sense to us for people who are having trouble getting on the road again after an accident.

Dear Tom and Ray:

My sister has a 2003 Chevy Impala whose battery seems to have continuous corrosion, either on the tray that the battery sits on, or on the connector cables. The car will also periodically not start up because of this problem. The car has less than 15,000 miles on it, and the dealer said the original battery was split, so they replaced it. Well, now it's doing the same thing all over again, and the new battery is only a couple of months old. Everyone is stumped. Can you help? -- Cathy

TOM: Your sister's car is overcharging, Cathy.

RAY: My guess is that the voltage regulator is no good, and it's allowing the battery to get overcharged -- at least some of the time. So, tell your sister to ask the dealership to thoroughly inspect the charging system. And even if it tests okay, have them replace the alternator, because that's almost certainly the problem. Since this is covered by warranty, Cathy, the battery should be the only thing that gets overcharged in this transaction.

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(c) 2005 by Tom and Ray Magliozzi

and Doug Berman