NEW YORK, Feb. 26 -- JetBlue canceled 68 flights on Monday because of snow, testing the airline's pledge to compensate customers for more than 1,000 canceled flights during the Valentine's Day storm two weeks earlier.
However, the carrier wasn't alone this time, as other carriers also grounded flights in and out of the Northeast.
JetBlue's cancellations at John F. Kennedy International Airport affected flights to or from the District, Richmond; Columbus, Ohio; Portland, Maine; and Chicago.
The company also canceled flights into and out of Chicago and the Washington area during the weekend.
The cancellations were an attempt to make sure crews and planes were situated so the company could quickly resume operations after the snow, JetBlue spokeswoman Alison Eshelman said.
As the storm brought as much as four inches of snow to the New York metropolitan area, Delta Air Lines reported 175 canceled flights throughout the Northeast. American Airlines canceled 20 flights in and out of JFK and was experiencing delays of 15 to 20 minutes by afternoon, spokesman Ned Raynolds said.
JetBlue customers described delays, bad communication from crew members and general frustration early Monday, echoing complaints that led to the company's issuing a bill of rights following the last storm.
Doug Rosenberg and Segun Akande, 22-year-old students at Duke University, found their flight from New York to Raleigh, N.C., canceled after being delayed on the taxiway for hours.
"It was so bad," Akande said. "We were waiting on the plane for so long. You would think they would tell us to go back to the terminal after an hour or two."
Rosenberg said JetBlue did a poor job telling passengers about what was going on and offering service after the flight was canceled. "I never witnessed this bad of service in my entire life," he said.
Eshelman said the students' flight was supposed to depart at 9:45 p.m. but was delayed until 11:47 p.m. She said that the plane was sent to be de-iced but that its flight was then canceled because of the weather in New York and Raleigh. The plane returned to the terminal by 2:45 a.m., she said.
Eshelman said that in accordance with the customer bill of rights, each of the 100 passengers would receive $100 vouchers good for any flight and their choice of a refund or accommodation on another flight.
Earlier this month, JetBlue was heavily criticized after bad weather stranded passengers in planes at JFK, its main hub, for up to 10 1/2 hours.