You can file consumer complaints free with:

* Maryland Attorney General's Consumer Protection Division: If your complaint is against a Maryland resident or business, call 888-743-0023 or file online at consumer@oag.state.md.us. Web site: www.oag.state.md.us/Consumer

* Virginia Office of Consumer Affairs: If your complaint is against a Virginia resident or business, call 800-552-9963 or 804-786-2042. Web site, including downloadable complaint form, is www.vdacs.state.va.us/consumers

* D.C. Office of the Corporation Counsel: If your complaint is against a D.C. resident or business, call 202-442-9828 or e-mail consumercomplaint.occ@dc.gov. OCC's Web site and complaint form: occ.dc.gov/services/consumer_protection/resolve.shtm

* Washington Metropolitan Better Business Bureau: Call 202-393-8000 or e-mail info@dc.bbb.org. Go to www.dc.bbb.org/commoncomplaint.html to file a complaint online. To find other local BBBs, see Council of Better Business Bureaus Web site: www.bbb.org

* National Consumers League: Accepts telemarketing and online-fraud complaints only. Call 800-876-7060 or file at www.fraud.org

* Federal Trade Commission: Call at 877-FTC-HELP (382-4357) or file at www.ftc.gov/ftc/consumer.htm