Some of us are novices and forget to remove the giblets from the bird. Others of us are more experienced, yet still flustered by a slow-thawing bird and the imminent arrival of 12 guests. And a small number of us simply lose our wits entirely when it comes to roasting a whole turkey.

"The most memorable call that I received was from a person who asked 'Does a turkey have one leg that's white meat and another that's dark meat?' " recalls Carol Miller, a supervisor at the Butterball hot line. "But," she adds kindly, "all of us have been there at one point in time."

If you fit any of these categories, help is but a phone call or click away:

HOT LINES AND WEB SITES

Butterball Turkey Talk-Line

1-800-323-4848 or www.butterball.com

U.S. Department of Agriculture Meat and Poultry Hotline

1-800-535-4555

Reynolds Wrap Kitchens Turkey Information Line

1-800-745-4000 or www.reynoldskitchens.com

Land O'Lakes Holiday Bake-Line

1-800-782-9606 or www.landolakes.com

Shady Brook Farms Dial-a-Chef Holiday Hot Line

1-888-723-4468 or www.dialachef.com

Honeysuckle White Turkey Line

1-800-810-6325 or www.honeysucklewhite.com

Campbell's Holiday Leftover Hot Line

1-888-453-3868

Perdue's Thanksgiving Day Hot Line

1-800-473-7383 or www.perdue.com

MORE WEB SITES

The Washington Post Food Section

www.washingtonpost.com/wp-srv/style/food

Turkey tips, menu ideas and side dishes galore. Available through the end of November.

ABC News

www.abcnews.com

Available starting Friday. Menu and recipe section with tips and suggestions from well-known chefs, turkey quiz, food-safety advice and a calorie counter.

Better Homes and Gardens

www.bhglive.com

Cooking tips, menu plans and decorating ideas.

Cooking.com

www.cooking.com

Planner, tips, traditional and alternative menus and products.

Epicurious

www.epicurious.com

Illustrated tips, theme-menu ideas, vegetarian recipes and wine and beer suggestions.

National Turkey Federation

www.eatturkey.com

Purchasing, thawing and roasting tips.

Reader's Digest

www.rdthanksgiving.com

Recipes, stories, crafts and activities for kids.

Starchefs

www.starchefs.com

Cooking and carving instructions plus simple recipes from well-known chefs and cookbook authors.