Dear Dr. Gridlock:

On a recent trip into the District, I found a parking space close to my destination and used my rusty parallel parking skills so effortlessly that I was strutting with pride, until I discovered the parking meter was broken.

However, there was a shiny new sticker on the meter telling me to call a number if it was broken. I did so, and within seconds received a report number which I displayed in my car window. I also was told that if I received a ticket, I could submit a letter with the report number and avoid a fine.

I was truly impressed with this wonderful system. Motorists can park at a broken meter without fear of becoming mired in bureaucratic hell, a valuable parking spot is utilized, and the city receives timely reports of broken meters.

Now, I don't know how quickly the meters are actually fixed, but this system made me think for a moment that the District was really getting its act together. End result: no ticket, no fine and no bureaucracy, and I got a warm, fuzzy feeling about D.C.

Paige Conner

Alexandria

Don't get too warm. If you had gotten a ticket, chances are you'd receive a letter one day saying that since you hadn't paid the ticket, the fine is doubled. That happens to people. They write to me to complain. The city says a ticket can be dismissed if you report a broken meter immediately, but that doesn't mean it will be dismissed.

The scenario you describe is how the system ought to work. The city claims to have 95 percent of all the parking meters working at any given time, and says your calls help them fix the ones that aren't.

Nevertheless, I won't park at a broken meter. That's because I read my mail.

Rider Won't Stand for Metro

Dear Dr. Gridlock:

I don't think we need a test to find out the results of taking away seats on Metro trains. I ride 45 minutes to and from work, and I have a bad knee and sciatica, which make it very uncomfortable for me to stand for long periods of time, no less on a moving train.

If I have to stand for 45 minutes each way, I will stop taking the train and will start driving to and from work. Many other people like me will do the same thing, and our streets will become more and more clogged with traffic. Metro is making a big mistake taking away seats.

The only way around this is to leave the first three or four cars of a train with the current seat configuration and allow people traveling longer than 30 minutes to sit in those cars. People with health problems and children would also be permitted. All of that would require special ticketing, and it sure would complicate matters.

Metro should leave the trains as they are and just add cars. I would be willing to pay a slightly higher fare to pay for that. The price of gas has risen, so driving is no bargain.

Diane Hrabak

Silver Spring

I can't imagine how you would enforce priority seating for the needy. Metro "seat police" standing at each door to turn away the unworthy? What about the disabled people with no sign of disability? Should a doctor's certificate be required to show the seat police?

One of the biggest problems with Metrorail involves people trying to get on and off the trains. Right now, it's everyone for themselves, pushing and shoving. Exiting passengers congregate at the doors because that's where they to get out.

Metro is trying to spread the passenger load down the aisles and away from the doors by installing new aisle grips for standees, removing some seats and removing the vertical bars near the doors. Metro will test one or more seating reconfigurations starting next spring.

People are complaining to me that they sometimes can't get onto or off a crowded train before the door snaps shut. Metro wants to accommodate even more passengers in the years ahead and, through possible car redesign, to get them on and off more efficiently.

Conversation as Noise

Dear Dr. Gridlock:

Rowdiness on Metro is not practiced just by teenagers during rush hour. I have experienced young and older adults engaging in loud conversation. It is disruptive to other riders who are trying to read, catch up on work material or working on laptops.

When you are trying to finish work under a tight deadline, the last thing you need is disruptive adults or teenagers.

I find it ironic that we prohibit people from playing music without headphones and glare at people with ringing cell phones, but we permit loud conversations in all languages.

But not all subway systems are the same. I have been on the London subway, and people there speak in lower tones or not at all. I learned that it is considered impolite there for riders of any age to talk loudly on the subway.

Maybe Metro could encourage polite behavior in its prerecorded messages. Another solution, used by some commuter rail lines, is to designate and label some subway cars as "quiet" cars. Plus, Metro could add signs reminding people to pick up trash, not leave a bag or briefcase behind and talk quietly.

In addition, Metro public relations materials could provide teachers with guidelines for taking students on Metro.

Terrence Smith

Arlington

Some people are just loud. We try to get away from them, but can't in an enclosed environment. So what is Metro to do, assign "sound police" to roam the cars with decibel meters? Where do you draw the line on what is acceptable volume and what is not? Quiet cars? Do we think loud passengers in need of a seat will suddenly become respectful and stay out of quiet cars?

I sympathize with you. I once had a dinner at New York City's Russian Tea Room that was ruined by a loud talker at the next table. And, of course, talkers sitting behind you are the bane of serious movie- and theatergoers.

But Metro is mass transit, with 600,000 passenger trips a day. Other than changing cars at the next stop, I'm not sure what can be done.

E-ZPass Expands

Dear Dr. Gridlock:

For your information, the E-ZPass system has been enhanced. New Hampshire has been added. This is particularly helpful when using the Everett Turnpike (Route 3) running north from Nashua.

Stu Newman

Bowie

There are now 11 states that accept the E-ZPass transponders, allowing for the electronic deduction of tolls. The states are: Maine, New Hampshire, Massachusetts, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia and Illinois. To purchase a pass, log on to www.ezpassmd.com.

Transportation researcher Diane Mattingly contributed to this column.

Dr. Gridlock appears Thursday in The Extra and Sunday in the Metro section. You can write to Dr. Gridlock at 1150 15th St. NW, Washington, D.C. 20071. He prefers to receive e-mail, at drgridlock@washpost.com, or faxes, at 703-352-3908. Include your full name, town, county and day and evening telephone numbers.