When Daniel Snyder purchased the Redskins, he pledged to improve the game-day experience -- a sentiment that fans can rally around. However, given the "improvements," the view of the game from my living room is starting to look a lot better. While many say that Snyder just bought the team and deserves some slack, I say that he knew what he was buying, and he raised the expectations of fans by pledging changes.

During two preseason games and the opener, the parking situation went from bad to worse. Attendants diverted me from empty spaces in my assigned lot into two successive lots that were full.

The good news supposedly is that the club level now has wait service. But boy, is that aptly named. The staff apparently doesn't know the sections, because the food does not show up in the right place. You can't even get a hot dog at the club-level concessions, because hot dogs now have to be bought from the wait staff.

If you want water on a hot day, forget the wait staff too, because the minimum order is $10. If you go to one of the bars, the bartenders say they aren't allowed to serve water. Thirsty fans have to try their luck at some other concession stand.

The Post's coverage of opening game [front page, Sept. 13] highlighted the disconnect between management and its customers. Handicapped patrons are a good example. They used to be able to call ahead of the game and make arrangements, but not anymore. Now they have to come to the stadium first to find out if they've got seating. And they better not go to Section 308 because the handicapped seats there have been removed.

I'm glad Snyder was able to entertain at the game with a private chef, but next game, I suggest he drive himself from Bethesda and that he check out the new wait service on the club level.

As Jack Kent Cooke would say, "What a bloody mess."

-- Chris Doherty