Metro needs to overhaul its management and staff.
Last week, Metro notified riders of delays because only one track would be in use while repairs were made on the Red Line. I am sure Metro could offer a reason that these repairs needed to occur during the workday, but I have never experienced this problem in another city.
On Friday, a flashing red sign read "major delays." When the first train appeared in a relatively empty Bethesda station, it was announced that it would be turning around at Friendship Heights, but that another train was coming. Five minutes later, that train arrived. It was filled with passengers who had been on board for 90 minutes just to get from White Flint, a 15-minute drive.
Rather than sit on the train for an hour or two, I got off and walked home. On my way out, I suggested to the station attendant that she change the display to notify customers that delays of an hour or more were possible. She told me to fill out a form and mail it in and then went back to reading the paper. And this still cost me $1.45.
More money for Metro is great [Metro, Oct. 15], except for one item on the shopping list: Why spend money for a real-time arrival announcement system for buses, when Metro can't even get the one it has for the subway to work correctly? Does Metro actually expect such a system ever to provide an economic payback?
Seems that Metro is just throwing more money into its black hole.