I've never understood why the head of the nation's second-largest transit system has been driving to work -- that's like a vegetarian choosing to work at Popeyes.

Congratulations to Richard White on his recent enlightenment ["Newest Metro Rider Is the System's Boss," Metro, Nov. 8].

But because Mr. White wants to see and feel the true customer experience, may I suggest that he take Metrobus to and from the subway station? Or does he not find the service convenient and reliable enough?



The Oct. 21 Metro story about Metrorail's lack of accessibility for disabled riders made no mention of a simple change that would improve the situation: Elevators should be restricted to people who have disabilities or who are carrying items such as strollers or luggage.

Part of the reason for the frequent breakdowns of the elevators is that they are heavily used by people who could ride the escalators. It's time to post signs directing everyone who doesn't need the elevators to the escalators. How about it, Metro?




Richard White has a long way to go ["Metro's Chief Vows Changes," front page, Oct. 30]. The failure of Metro to pay attention to the most minor of details is legendary.

For example, four days after the change from daylight saving to standard time, the electronic clock on the eastbound platform at the West Falls Church Station still displayed daylight saving time. It can't be that difficult to change the electronic clocks.

Last January, outside the same station, adjacent to the newspaper racks, a street lamp was finally repaired -- or the blown light bulbs were replaced -- after at least 14 months of being inoperative.

Winter is coming, but when it snows, Metro doesn't clear the train car doorways, resulting in jamming and the subsequent off-loading of all passengers. And to top it off, announcements broadcast in stations are invariably unintelligible.

Mr. White needs to deal successfully with the small stuff if he wants public support on big financial issues.