That may actually be too mild a description for Sharon Lynch of Beltsville. She called recently in a state of acute sputter to tell me what had just happened to her 15-year-old daughter, Stacy, at a neighborhood 7-Eleven.
Stacy and a friend, Carrie McCauley, had picked out some candy and were approaching the cash register. The proprietor suddenly accused them of shoplifting, and demanded that they empty their pockets. Both girls did, but neither had concealed anything. Even so, the still-agitated proprietor refused to sell them any candy.
Sharon immediately complained to the Southland Corp., 7-Eleven's parental umbrella. But she suspected the corporate heirarchy would promise to look into the matter, only to sit on it.
It's a pleasure to report that she suspected wrong. Robin Young, public relations manager for Southland, had this to say:
"The employe is in the wrong and did not handle the situation according to policy. If someone is shoplifting, we call the police. We do not confront people."
Robin said letters of apology have been sent to the mothers of both girls. In addition, the employe has been reprimanded and reminded of company policy. A nice job by Southland. Its response was exactly right. Even righter was the speed and willingness with which it was made.