A blockbuster is set to open with a lead who is not male or not white. People are excited about the film, but trolls hijack the conversation, sometimes targeting the movie’s stars. What should have been a good time instead becomes an Internet maelstrom in which a movie and its actors must not only promote the work but also simultaneously assert its right to exist.

One website took steps this week to interrupt that vicious cycle.

On Monday, Rotten Tomatoes, an online review aggregation service that allows the public to score the movies alongside critics, announced that it would no longer allow users to comment ahead of a movie’s release. Rotten Tomatoes assured users they would be able to post reviews after the movies had opened and that its signature audience score would appear after a film is released.

The site had been used by some individuals to try — or at least, threaten — to “bomb” audience ratings for films such as “Black Panther” and “Star Wars: The Last Jedi,” which both featured diverse casts and prominent female characters.

The decision comes ahead of the release of one of the biggest female-fronted blockbuster of the year: “Captain Marvel.” In the film, which opens next week, actress Brie Larson plays a superhero endowed with mysterious powers by an alien race. Early reviews and reactions have been positive, and it is projected to make about $100 million in its opening weekend, Variety reports. But Larson has also been speaking up, loudly and consistently, about the lack of representation among film journalists, making her a target for accusations that she is “racist” and “sexist” against white men.

“Unfortunately, we have seen an uptick in nonconstructive input, sometimes bordering on trolling, which we believe is a disservice to our general readership,” Rotten Tomatoes said in a blog post. “We have decided that turning off this feature for now is the best course of action.”

Rotten Tomatoes also made other changes to its audience ratings to “more accurately and authentically represent the voice of fans, while protecting our data and public forums from bad actors.” It also altered and minimized a metric called “Want to See” ahead of a movie’s release, in which people could rate how much they were interested in the movie.

The changes, which had been in development for a year, were not specifically tied to the release of “Captain Marvel,” Rotten Tomatoes spokeswoman Dana Benson told The Washington Post. But she acknowledged that “the timing . . . was very appropriate.”

Although hundreds of movies are scored with a critic “Tomatometer” and “Audience Score” each year, it’s the handful of tent-pole movies that draw individuals who try to “bomb” films, she said. “It’s absolutely the scenario that we want to address moving forward,” Benson said. “The comments and some of the people who decided to kind of campaign against the site … it’s obviously not useful to our users anymore. So we decided to turn that feature off.”

She noted that a metric used to track audience anticipation for a film still existed but had been changed to something more akin to a Facebook “like.” Other future changes were also being discussed, including a feature that would verify that a member of the public who leaves a review has seen a movie.

Their latest move takes a step further than the site did with 2018′s “Black Panther” when a spokesman assured the Wrap that Rotten Tomatoes did “not condone hate speech” and vowed to delete comments and ban users who engaged in it.

The publicity campaign for “Captain Marvel” has leaned into themes of female empowerment, with trailers that depict Larson’s character, Carol Danvers, repeatedly falling down only to rise. Larson has used her press tour to speak up about diversity in the film industry and has sought out a diverse field of journalists to conduct her interviews. Her comments were celebrated by some but left others displeased.


Brie Larson talks with a young girl dressed as Captain Marvel at a premiere this week in London. (Gareth Cattermole/Getty Images for Disney)

One particular Marie Claire interview, in which Larson spoke about the lack of female representation among film journalists, sparked criticism in certain corners of the Internet. “About a year ago, I started paying attention to what my press days looked like and the critics reviewing movies, and noticed it appeared to be overwhelmingly white male,” Larson told her interviewer, Keah Brown, a journalist and creator of #DisabledAndCute. “Moving forward, I decided to make sure my press days were more inclusive.”

In a speech last year on the importance of giving female film critics more opportunities, Larson pointed to a report from the University of Southern California Annenberg School’s Inclusion Initiative that showed movie critics were overwhelmingly white and male. “Am I saying that I hate white dudes? No, I’m not.” she said. “But what I’m saying is that if you make a movie that is a love letter to women of color, there is an insanely low chance a woman of color will have the chance to see your movie and review your movie.”

HuffPost documented that before Rotten Tomatoes’ changes, the "Want to See” for “Captain Marvel” had plummeted to 53 percent over the course of a few days, and that users had left comments such as, “Larson’s sexist and racists attitudes don’t want me to spend money on this anyway, so here you go, Ms. Larson.”

Larson and “Captain Marvel” have also faced trolling and criticism outside of Rotten Tomatoes. “People are willingly ignoring her racist and sexist comments,” one YouTuber said in a video called “Captain Marvel DAMAGE CONTROL & 'Disturbing’ Comments Exposed” that has received over half a million views. Another YouTube video declares: “Brie Larson is RUINING Marvel,” and its narrator says, “If Brie Larson could have just kept her mouth shut . . . I think a lot of this could have been avoided.”

Users on Reddit’s Men’s Rights subreddit took similar issue with the film.

Larson is far from the first female lead to be attacked online. “The Last Jedi” actress Kelly Marie Tran left Instagram after racist trolls inundated her account. And during the toxic online miasma around the female-led 2016 “Ghostbusters,” star Leslie Jones’s personal information and photos were hacked.

“What I’m looking for is to bring more seats up to the table. No one is getting their chair taken away,” Larson elaborated to a D.C. Fox affiliate this month. “There’s not less seats at the table. There’s just more seats at the table.”

When Larson posted photos from Wednesday’s London premiere of the film on her Instagram, a couple of commenters griped about her remarks on men, but an overwhelming majority of commenters were congratulatory and supportive. (Her Twitter mentions, however, were rockier.)

Yet the controversy around Larson’s comments is a small part of the conversation surrounding the film’s release. Marvel president Kevin Feige has said “Captain Marvel” is the most powerful of the Marvel Cinematic Universe heroes. And it seems like this time around, the film, and the actress playing the lead, is a force too strong for trolls to reckon with.

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