This post has been updated.

New York Times readers got a shock this afternoon when they received an e-mail that said their home delivery subscriptions had been canceled.

But Times representatives today said the e-mail was sent in error. Times corporate media reporter Amy Chozick writes that the e-mail should have reached just 300 people but went to more than 8 million. Eileen Murphy, vice president of Corporate Communications, said in an e-mail that no Times readers had their personal information hacked or compromised.

An image of the e-mail is pasted below:

A call to the phone number in the e-mail provides the following recording:

“Thank you for calling the New York Times. Due to high volume, your call can not be completed at this time.”

The recording also gives a e-mail address that is actually a phone number.

The Times originally said the e-mail was spam and not sent out by the newspaper:

Read more information at the Times Media Decoder blog.