The Washington Post

Netflix apologizes for outage, issues credit

Netflix will apply a credit to some user accounts

Netflix e-mailed an apology to users affected by an outage Tuesday night and has applied a credit to some accounts. According to the company’s e-mail, Netflix will credit affected users’ accounts 3 percent of its $7.99 per month streaming plan — about 24 cents.

The outage, which lasted a couple hours, was the talk of Twitter on Tuesday night, with users reporting problems streaming Netflix on their computers, consoles, set-top boxes and mobile devices.

On Wednesday, Netflix sent out a tweet saying the outage had been resolved. The company did not specify what caused the service to crash, telling PCMag only that the site suffered a “rare technical issue.”

Hi, all. We are issuing compensation for those affected by the outage last night. Keep an eye on your inbox for more detail. Thanks!less than a minute ago via TweetDeckNetflix

Related stories:

Netflix goes up against networks, buys first rights to Kevin Spacey series

Showtime to pull shows like ‘Dexter’ from Netflix streaming as it poses threat to pay TV

As telecom industry evolves, success of Netflix is its biggest threat

Hayley Tsukayama covers consumer technology for The Washington Post.


Success! Check your inbox for details. You might also like:

Please enter a valid email address

See all newsletters

Show Comments
Most Read


Success! Check your inbox for details.

See all newsletters

Your Three. Video curated for you.