The company had issued a press release last week that said some PlayStation Network and Qriocity services would be restored within a week, following a cyper attack that shut down service.
On Friday, the company said in a blog post that it set that deadline before it understood the full extent of the attack.
Sony is making sure that its system is truly secure before it restores service.
“As you’ve heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won’t restore the services until we can test the system’s strength in these respects,” spokesman Patrick Seybold wrote.
Sony announced on April 26 that a breach of its PlayStation Network had compromised millions of customers’ personal information, and the company cautioned that credit card information may have been stolen. On May 2, Sony Online Entertainment announced that credit card data had been stolen from its servers as part of a cyber attack.
Some commentors on Sony’s blog post expressed their support for the company and their appreciation that it is making sure all systems are secure.
But other comments show customer patience is wearing thin.
“I’m fine with you making sure the network is safe and secure, but please don’t give us a time frame and break it,” one commentor wrote.
Sony has announced that it will try to heal customer relations by offering 30 days of free premium services to all network members, in addition to compensate paying subscribers for the down time. The company has also offered a year of free identity theft insurance through Debix, an online security firm, to all those who register by June 18.
Sony Online Entertainment, which offers online subscriptions to games, has not yet announced when its services will be restored, though it will also provide 30 days of free service in addition to a day of free service for every day its network is down.