The Washington Post

Verizon leads wireless customer service survey


Verizon leads the wireless industry in customer satisfaction for contract customers, while Sprint’s Boost Mobile leads the way in the prepaid market. (Nick Ut/AP)

Big Red edged out T-Mobile by four points with a score of 770 out of 1000 in the company’s semi-annual survey.

The industry average was 762 of 1000. Sprint followed T-Mobile with a score of 752, with AT&T right behind with a score of 751.

Verizon has come out on or near the top in quite a few customer surveys in recent years, though Sprint was the surprise winner in this year’s American Consumer Survey Institute report.

The survey also found that contract-based customers are, on the whole, much happier than prepaid, non-contract customers.

The highest-rated prepaid company was Sprint-owned Boost Mobile, which posted a score of 763 — far above the industry average of 709.

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Hayley Tsukayama covers consumer technology for The Washington Post.

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