The Washington Post

Prince George’s launches 311 call system for non-emergency requests

Prince George's County has unveiled a new 311 non-emergency call system to allow residents to seek non-emergency help from the county government.

The call system, housed in the ground floor of the county government building in Upper Marlboro, is designed to allow residents to get information, seek help from government agencies, and alert officials to problems such as potholes or debris in their communities.

The project cost about $1.5 million to construct and will cost the county about $920,000 in annual operating expenses, said spokesman Scott Peterson.

The 311 center was unveiled formally on Wednesday in a ceremony led by County Executive Rushern L. Baker III (D), who had promised to establish a non-emergency call center when he ran in 2010.

Residents may also log on to to access the call center.

In the region, the District, Howard and Montgomery counties have 311 systems, which are designed to route non-emergency calls from the 911 emergency systems. The systems are aimed at improving customer service in local governments, as well as relieving pressure on the 911 systems and allowing 911 operators to focus on emergencies.

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