Drew Holzapfel at Washington Post Live’s Caregiving in America forum in Seattle. (Photo by Scott Eklund/The Washington Post)
“We know from our research that awareness isn’t the issue. Seventy-five percent of frontline managers know that their employees are caregivers. What’s missing is the action, and what creates that action is a cultural shift.
“There’s not a single new process that gets rolled out without tons of training, webinars, countless memos and my manager talking to me about it. I don’t know why we wouldn’t employ that type of resource and technique to helping frontline managers handle caregiving.
“You can’t just drop a solution into a corporation of 100,000 people and expect utilization to happen, one, and happen effectively, two. In my mind, as we have a shift in the culture, you really need to start to think about how you train that frontline manager.”
-Drew Holzapfel, managing director, High Lantern Group
Convener, Respect A Caregiver’s Time (ReACT)