What can employers do to help their employees who are also caring for an aging or ill parent? Drew Holzapfel, managing director at the High Lantern Group, and Jack Watters, vice president for external medical affairs at Pfizer Inc., discuss an employee coalition created in the halls of Pfizer, called Respect A Caregiver's Time (ReACT), that helps managers and HR executives support their employee caregivers. (Meena Ganesan/Washington Post Live)

Drew Holzapfel at Washington Post Live’s Caregiving in America forum in Seattle. (Photo by Scott Eklund/The Washington Post)

“We know from our research that awareness isn’t the issue. Seventy-five percent of frontline managers know that their employees are caregivers. What’s missing is the action, and what creates that action is a cultural shift.

“There’s not a single new process that gets rolled out without tons of training, webinars, countless memos and my manager talking to me about it. I don’t know why we wouldn’t employ that type of resource and technique to helping frontline managers handle caregiving.

“You can’t just drop a solution into a corporation of 100,000 people and expect utilization to happen, one, and happen effectively, two. In my mind, as we have a shift in the culture, you really need to start to think about how you train that frontline manager.”

-Drew Holzapfel, managing director, High Lantern Group

Convener, Respect A Caregiver’s Time (ReACT)