The airline said Wednesday that from now on, it would allow military personnel and their dependents to check more bags for free.
In the video, which had received about 200,000 views by early afternoon but has since been removed, the men expressed frustration that they had had to pay out of pocket for the extra bags. Army officials said soldiers are eligible for reimbursement from the government for excess baggage fees while traveling on military business.
News reports identified the soldiers as Staff Sgts. Fred Hilliker and Robert O'Hair, who were bound for Fort Polk, La.
One staff sergeant said the additional bags contained military equipment "used to protect myself and Afghan citizens."
"Good business model, Delta," the other said, according to a CNN report on the video. "Not happy, not happy at all," he added, shaking his head.
Read the full story at baltimoresun.com