WMATA guidelines adopted Thursday redefined what it means for trains to be “on time” when repairs and track work are taking place. (WMATA Photo by Larry Levine)

“WMATA's board procedures put riders in a catch-22. Many board members want to hear about a proposal first; after all, they're the board. But when they hear about the proposal at a committee meeting, they then give feedback to staff, and often approve the policy right then. Committees comprise the entire board, so all members have had their say and voted; approving it at the official 'regular board meeting’ is then just a formality. ... When do riders get to speak up?”

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