The company said in a statement that the new limit, which is supposed to reduce the amount of cash MoviePass burns through, will only affect the 15 percent of its subscribers who see more than three movies per month using the service.
MoviePass also announced Monday morning that it has reversed its decision, announced less than a week ago, to hike its monthly subscription fee to $14.95 per month. The reversal comes after a customer outcry; the $9.95 monthly fee will remain in place.
In multiple statements issued over the past week, the company attributed its recent turbulence to growing pains that are expected when a “disrupter” start-up company enters the marketplace. The company brought in Netflix co-founder Mitch Lowe to run the service, and he promptly lowered the monthly subscription rate and increased the number of movies users could see.
Although these changes brought in a rush of new customers, the cost to keep them proved too much for the company to sustain. MoviePass pays full price for each ticket a subscriber uses, meaning that after a subscriber sees a second movie in a month, the company is operating at a loss. It didn’t take long for the company to burn through all its cash reserves, and the company took out a $6 million emergency loan two weeks ago to pay for subscribers' tickets.
MoviePass’s announcements follow a slew of changes made last month under Lowe in which the company announced its customers would not be able to see several summer hits, including “The Meg” and the Winnie-the-Pooh fantasy “Christopher Robin.” It also said wide releases could only be seen during the first two weeks of their run unless they were part of a major promotion by a studio.
Last month it also took out an emergency loan of $6 million, $5 million of which was slated to pay its partners and iron out service glitches. Users have been complaining this summer that the MoviePass app has not always worked properly.