Amazon says Long violated a safety regulation at the warehouse. The company maintains it already offers benefits that are advocated by unions, including high wages, in addition to “a safe, modern work environment.”
“At Amazon, these benefits and opportunities come with the job, as does the ability to communicate directly with the leadership of the company,” Amazon said.
(Amazon founder and chief executive Jeffrey P. Bezos owns The Washington Post.)
Long started working the overnight shift at the Amazon warehouse in October 2018, according to a letter submitted to the NLRB by the Retail, Warehouse and Department Store Union. Long was outspoken about working conditions inside the warehouse, including health and safety issues, the letter said. In December, Long was quoted in a Bloomberg News story about workers in the Staten Island warehouse calling for unionization. (Long was not available for an interview for this story due to NLRB proceedings.)
Long was quoted in the Bloomberg story saying “they talk to you like you’re nothing — all they care about is their numbers.” Long was also included in other news coverage through early 2019, saying he worked 12-hour shifts, five or six days a week without many breaks.
Long was fired from Amazon in early February over what the letter to NLRB described as a “purported” safety violation. The warehouse, according to the letter, has areas where human employees work and others for robots and drones. Amazon employees are not supposed to go into the robot zone, though there is no physical barrier between the two zones, the letter said.
Long said a product fell off one of the robots near where he was working, and he put it back on the robot. The company told him the next day that amounted to a low-level safety violation, and he was fired days later. The letter alleges another employee also put a fallen product back on a robot but was not fired.
“Long’s termination for his purported safety violation was pretext for being outspoken against the working conditions at the facility,” the letter states.
In a statement, an Amazon spokeswoman said that Long’s “allegations are false” and that he was fired for violating a safety policy at the warehouse. Amazon said there is a clear set of safety expectations in place where Long was working, “and when he was asked, he admitted he was aware that he had violated a very serious safety rule.”
In 2014, Amazon settled with the NLRB over a worker’s rights complaint and agreed to change the rules about how employees share information about pay and working conditions without fear of retaliation. Employees nationwide have tried to unionize for years, alongside calls for backup day-care benefits and higher pay.
Amazon said Long was told by human resources that he had put himself at risk and was told he could appeal his firing. But “he declined to take the opportunity,” Amazon said, and did not ask to watch a recording of his safety violation.
In January, Long described a four-hour commute to get to and from the warehouse. Long said health and safety hazards were persistent. Product bins were regularly overstuffed, and workers were given few breaks. The warehouses were sweltering, Long said, even when it was freezing cold outside. Long said workers had asked for an air conditioner to be installed at the warehouse, but they were told the robots inside could not work in cold temperatures.
Long said the sprinkler systems and smoke detectors inside the building did not work. He said he recently had to take a leave of absence because he developed carpal tunnel syndrome in both hands. Before he started working at Amazon, he never had any numbing, tingling or cramping in his hands, he said.
He specifically called on Bezos to visit the Staten Island center “to see how we’re being treated firsthand.” He said the company prioritized getting customers their packages over worker treatment.
“We are not robots,” he said. "We are human beings.”