But the Twitter announcement might presage a better outcome in the breakfast battle this go-round, industry experts say.
“Their social media is strong, with an irreverent tone," says David Henkes, advisory group senior principal at market research firm Technomic. “There’s a growing role for Twitter and social media more generally to get the word out.”
Through a sassy social media campaign, Wendy’s inserted itself into the great chicken sandwich wars of 2019, alongside Chick-fil-A and Popeyes, Henkes says.
Chicken, in fact, may prove the second feather in Wendy’s breakfast cap.
An increased interest in chicken sandwiches has allowed the item to bleed into breakfast, with chicken biscuits, chicken and waffles, and other morning poultry offerings. Wendy’s will be debuting a honey butter chicken biscuit, along with a “Breakfast Baconator” and a Frosty-ccino to nip into Starbucks’s territory.
George Belch, a San Diego State University marketing professor and senior associate dean, says that Wendy’s previously didn’t have a menu lineup — square burgers, chili, Frostys — that lent itself to easy breakfast adoption.
A chicken breakfast sandwich may help reorient consumers. The impetus behind Wendy’s decision, Belch says, is growing a part of the day when stores currently stand empty. Like McDonald’s breakfast-all-day initiative, it expands the number of hours of high customer traffic.
“The breakfast day part is a sizable market,” he says. “There are potentially a lot of younger people who are not an eat-at-home crowd. They are used to going out to eat. Wendy’s says this could add 10 percent to their revenue.”
Henkes says total breakfast sales in fast food, quick service and full service restaurants were $109 billion in 2018, up from $96.3 billion in 2015. “We are forecasting it will continue to outperform the industry in general,” he says, “with a lot of opportunity to convert consumers from their at-home activity. Breakfast is still extremely underpenetrated, and there’s still a lot of white space.”
Wendy’s has been test-driving breakfast at about 300 restaurants, including airport kiosks, and will undertake expanding to all 6,000 U.S. locations in the next month. They intend to hire up to 20,000 employees.
Carl Loredo, chief marketing officer for Wendy’s, says that hand-cracked fresh eggs will be used on all breakfast sandwiches (many competitors use a liquid egg product).
When asked if Wendy’s anticipates making a significant dent in McDonald’s longtime breakfast dominance, he said, "We have a plan in place to succeed, and that starts with listening to and delivering on what customers are asking for — a better breakfast.”