Researchers Brent D. Bowen of Purdue University and Dean E. Headley of Wichita State University compile an annual list of airline quality ratings based on measures such as on-time arrivals, mishandled baggage, oversales and customer service. Here, we present their findings for which airlines had the best and worst on-time arrival percentages. These are from their 2012 report, based on data from 2011.
1. Hawaiian Airlines With an on-time performance of 92.8 percent, Hawaiian Airlines is the best of all airlines rated for 2011. Sandy Huffaker/Bloomberg News Buy Photo