In this video game image released by Electronic Arts, a scene is shown from "Mass Effect 3." (AP)

The third Mass Effect title came out about two weeks ago — one of the most anticipated titles of the year. Critics loved it, but a lot of fans hated it because the ending just doesn’t live up to the narrative that BioWare has built over the past two titles.

The series has asked players to make a series of difficult moral decisions that appeared to be leading up to a very customized ending. Without giving too much away about the game, players have made it clear that they don’t think their decisions were reflected at the series conclusion.

In a blog post Wednesday, BioWare co-founder Ray Muzyka addressed the controversy, saying that he personally believes the latest title is the best work the company has ever created.

“So it’s in­cred­ibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations,” he wrote, adding that the company needs to hear fan criticism.

He said that the Mass Effect team will “work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey.” He said that the company will release more information on those projects in April.

He also made it clear that the series is not finished. “This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue.”

There have also been claims that BioWare cut out parts of the original story to sell later as extra “downloadable content,” or DLC.

Some people say DLC keeps a game interesting past what would have been its old sell-by date; others say it’s like selling a book and then trying to get people to buy the most important chapters later for more money. The nastier feedback about Mass Effect 3 has run along these lines, with fans accusing the company of holding out on them to encourage them to buy more content later.

Muzyka didn’t directly address this criticism in his blog post but said, “We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary.”

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