The Washington Post

New iPad: Some users report WiFi connectivity problems

A lack of wireless connectivity to the new iPad could be a major roadblock to using the device to its fullest potential.

Now, some customers have taken to the Apple Support Communities Web site to say that they are experiencing this very problem. Many of the commenters on the thread say their new iPad does not get a strong wireless connection in places where their smartphones, laptops or other gadgets have no trouble receiving a signal.

Here’s an example of a typical comment in the thread, lightly edited for grammar and clarity: “My third-generation iPad has much worse range than my iPad 1. In the two places I use it most — my driveway and down the hall at work — I have solid connections for iPad 1, iPhone 4s, and Macbook. New iPad? Nothing. Not a thing.”

Some commenters pledged that they’d be returning the tablet based on their difficulty in reliably obtaining a wireless signal.

Apple did not respond to a request for comment.

This is not the only criticism Apple has received over its new iPad. Some users have also said the gadget becomes very hot during use.

However, nonprofit group Consumer Reports said Wednesday that even when the iPad “was at its hottest, it felt very warm but not especially uncomfortable if held for a brief period.”

And Apple spokeswoman said that the new iPad was “well within our thermal specifications.” 

Related content:

iPad heat issue: Another 'antenna-gate' ahead?

Consumer Reports: New iPad runs hot

Breaking down how much it costs to produce an iPad

Sarah Halzack is The Washington Post's national retail reporter. She has previously covered the local job market and the business of talent and hiring. She has also served as a Web producer for business and economic news.



Success! Check your inbox for details. You might also like:

Please enter a valid email address

See all newsletters

Show Comments
Most Read



Success! Check your inbox for details.

See all newsletters

Your Three. Video curated for you.

To keep reading, please enter your email address.

You’ll also receive from The Washington Post:
  • A free 6-week digital subscription
  • Our daily newsletter in your inbox

Please enter a valid email address

I have read and agree to the Terms of Service and Privacy Policy.

Please indicate agreement.

Thank you.

Check your inbox. We’ve sent an email explaining how to set up an account and activate your free digital subscription.