Stuck in the storm without answers? We’ve taken some of the most frequently asked questions in your neighborhood and provided answers. But we need your input. Do you have more information and tips on these issues? Please use the comments section below to post them for your neighbors.
Do you have questions of your own? Please post below; we encourage the community to help you with some answers.
How do I call for help if 911 isn’t working?
No problems have been reported with the city’s 911 system, but residents can call 311 or
202-727-1010 in the event of a non-emergency.
When will my trash be picked up?
No trash or recycling pickup is scheduled for Tuesday. Officials will decide Tuesday whether to resume a normal schedule on Wednesday.
Are schools closed?
Yes. D.C. schools will be closed again on Tuesday. Check this list for other closures around the region.
Who do I call if my power is out?
• Pepco: 1-877-737-2662
• Baltimore Gas and Electric: 1-877-778-2222 or 1-800-685-0123
• Washington Gas: 800-752-7520
Other helpful numbers:
Clogged catch basin and other plumbing or sewage problems: D.C. Water, (202) 612-3400
Shelter availability: D.C. Shelter Hotline, (800) 535-7252
Street light outage: D.C. Public Works, (202) 727-1000
Where are local shelters?
Guy Mason Recreation Center, 3600 Calvert St. NW, (202) 727-7736 (Ward 3)
Emery Recreation Center, 5801 Georgia Ave. NW, (202) 576-3211 (Ward 4)
Turkey Thicket Recreation Center, 1100 Michigan Ave. NE, (202) 576-9238 (Ward 5)
Deanwood Recreation Center, 1350 49th St. NE, (202) 671-3077 (Ward 7)
Bald Eagle Recreation Center, 100 Joliet St. SW, (202) 671-5123 (Ward 8)
Is public transportation running?
Service continues to be suspended Tuesday morning for the Metrorail system. That service outage also includes bus service and MetroAccess. Crews will inspect the track and Metro system on Tuesday to determine when it could reopen.