Stuck in the storm without answers? We’ve taken some of the most frequently asked questions in your neighborhood and provided answers. But we need your input. Do you have more information and tips on these issues? Please use the comments section below to post them for your neighbors.

Do you have questions of your own? Please post below; we encourage the community to help you with some answers.

Who do I call for help?

Call 911 in the event of life-threatening emergencies or call 301-279-8000 for police-related non-emergencies.

Montgomery County 311 (240-777-0311 from a cell phone) will be open continuously for the duration of the storm. Call 311 for questions regarding county government services, programs and/or issues, or go to for online help. is available on smart phones.

When will my trash be picked up?

There will be no county-provided recycling or trash collections through Tuesday. Service is scheduled to resume Wednesday; all collections will slide, and be two days later than normal.

Are schools closed?

Montgomery County Public Schools are closed onTuesday. All schools and administrative offices will be open Wednesday, October 31st.

Who do I call if my power is out?

• Pepco: 1-877-737-2662

• Baltimore Gas and Electric (BG&E): 1-877-778-2222 or 1-800-685-0123

• Potomac Edison (Allegheny Power): 1-800-255-3443

• Washington Gas: 800-752-7520

• WSSC: 1-800-828-4002

Where are local shelters?

The homeless shelters --Gude Men’s, 600 E. Gude Dr., Rockville and Progress Place, 8210 Colonial La., Silver Spring are prepared to serve homeless individuals who arrive.

The overnight shelter at Activity Center atBohrer Park in Gaithersburg is closed as of 11 a.m. Tuesday morning. The overnight shelter at the White Oak Community Recreation Center will close at 2 p.m. Tuesday and the shelter at the Mid-County Community Recreation Center will close at 5 p.m.

Is public transit running?

Ride On bus will resume routes at 4 p.m. Tuesday. Metrorail and Metrobus will both operate on Sunday service levels starting at 2 p.m. Tuesday.

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