As someone who summarizes the plots of literary novels for a living, I’m used to exercising an awesome degree of power in the world. But I didn’t realize just how much until recently.

Sunday afternoon, I was going over family photos from a recent trip to Europe. I selected about 60 pictures in Apple Photos and clicked on “order prints.” I have my complaints about Apple Photos — it’s sluggish — but the ability to organize, edit and then order relatively well-priced photos within the same program is convenient. Then I noticed how long it would take to get my order: “Ships by July 24. Delivers by July 31.”

Two weeks? In the age of Instagram and same-day delivery, could they really be serious about that molasses pace? Did we give up our Polaroids for this?

Apple doesn’t have a corporate Twitter account, so on a snarky whim, I tweeted at Apple’s CEO Tim Cook:

That was the last I thought about it, but five hours later, we got a call at home:

“Hello, this is Ami from Apple,” said a pleasant voice. “Tim Cook asked me to call you about your photo order.”

It took Ami a few minutes to convince me that Tim Cook had taken time away from running the most valuable company in the world to make sure I got my family snapshots. But apparently, he did — or at least somebody who monitors his Twitter feed did. (He has 1.32 million followers.)

Tim — via Ami — wanted me to know that the estimated delivery time on Apple Photos errs on the slow side to keep from disappointing customers. But most people will receive their orders sooner than 12 days.

In fact, I’ll be getting mine tomorrow. “We went ahead and expedited your order,” Ami said. “Please don’t hesitate to reach back out to me if you have any questions or concerns,” she wrote via email a few minutes later.

This is customer service at the Olympic level.

Thanks, Tim.