We’re implementing new comment software to give readers, editors and moderators an updated set of tools to ensure Post readers can discuss the news in ways that are thoughtful, effective and enjoyable for years to come. We have heard your concerns about bots and incivility; this new software will help us address them.
We’re showing our work as we go to ensure that readers — especially those of you who care the most about our comment sections — have the maximum opportunity to influence what we build. The software you see here isn’t complete; there are still some pieces missing. We thank you for your feedback, and your patience.
Our partner in building this software is a group called the Coral Project, which began as a collaboration between The Post, the New York Times and the Mozilla Foundation, funded by a grant from the Knight Foundation.
The software was most recently updated on Aug. 21.
Among the new items
A comment flow you control: Comments on our top stories used to scroll in far faster than many readers said they could read them. Now, a button will appear at the top of a comment stream when there are new comments to see. Click it at your leisure — and take a moment to consider how or whether you’d like to join in.
Profile photos: Thanks to reader feedback, profile photos are displayed once again next to usernames in the new comment system. They’ve been slightly redesigned for your viewing pleasure.
Deeper threading of conversations: By reader request, we’ve added up to five levels of threading, meaning you can see clearly delineated replies to replies to replies to replies to an initial comment.
Improved comment-editing: Our five-minute post-publish comment-editing window is now more clearly delineated with a timer.
Featured comments: Look out for comments selected by The Post team, to help curate the comment-reading experience.
Reporting offensive comments: Is a comment violating our discussion policy? Send it to our 24/7 moderation team by clicking the report button. Our new comment-reporting flow lets you send an explanatory note to moderators alongside your comment context if you’d like.
My Profile: We have improved pagination, or the ability to see a few of your comments first and then see more on a click. This replaces a longer wait for the full backlog of comments. For now, the My Profile section shows comments left in the new comment system while comments from the rest of the site are available here. We’ll pull the lists together in the coming weeks.
Performance improvements: These improvements will address issues with page-loading and sluggishness reported by some readers, particularly those using Firefox.
What’s not yet completed
Sorting comments by Most Liked, Oldest First, etc.: We have heard from many readers who tell us this is an important feature. We are working to enable this feature as soon as we can.
Bolding/italicizing/hyperlinking text within comments: The ability to add simple styles to text will be available in the coming weeks.
A full comment history in one place: Comments you’ve left in the new system are available in the My Profile tab on any comment stream. Comments you’ve left elsewhere on the site are available here. We will soon be pulling these two lists together.
Moving the ignore button: The ignore button exists, but it’s in a place that readers tell us is difficult to find — a caret in the upper right of any comment but your own. We’ll move it to another spot. Your list of ignored users will also be migrated to the new system.
Bug squashing: There remain known bugs that we are in the process of resolving, such as an issue that causes some users whose browsers block third-party cookies from loading comment streams. We are working to resolve these issues.
We’re developing in the open so that we can be guided by your feedback. Thanks to those readers who’ve joined in so far — and welcome to those of you who are joining now. You can let us know what you think of the new system, which features you’d like to see us develop and any other feedback about Washington Post digital discussions by commenting below or by emailing us at firstname.lastname@example.org.