I have now spent three weeks in my new position as reader representative at The Post and can report that the biggest issue to come to my attention was the disappearing print button on the article pages of washingtonpost.com. Dozens of people wrote to ask where it was; some assumed that it had been deep-sixed by some thoughtless troll in The Post’s employ.
Well, the button still existed, but it had been moved. To get to it, you had to click on a label that read “more.” That nuance was not immediately apparent.
After it became obvious that people couldn’t find it and wanted to use it, the print button was returned to the main article page, alongside a list of sharing buttons for Facebook, Twitter and the like. Who says print is dying?
Would that every issue were so quickly and easily resolved.
There have also been a few complaints about a paywall that washingtonpost.com users will face sometime this summer, if they click on more than 20 articles or multimedia features a month and do not subscribe to the printed Post. The specifics will be detailed later. The New York Times, the Wall Street Journal and many other daily newspaper Web sites are doing the same thing.
As for the journalism itself, I have been impressed with the wide variety of questions we get about the news, how we cover it and whether we’re being fair. Stories on the Mideast inevitably draw many questions and charges of bias. One article some readers regarded as racist noted that most of the mass-shooting incidents that have distressed our nation in recent years were committed by white males. Sadly, facts are facts.
I’ll be coming back more often as I get settled in. I always welcome your questions and comments at firstname.lastname@example.org.