We just launched the next version of our new commenting software and, by reader request, it includes sorting by most-liked, most-replied and oldest-first.
As many readers have seen, we’re rolling out new commenting software on articles under our politics and business sections. It’s not perfect; it’s software in progress: We’ll be adding features and resolving bugs in the coming weeks, and we’ll build based on the feedback we receive from readers. Thank you to everyone who has commented or emailed us directly with feedback.
We resolved two bugs on the My Profile tab: The “View Conversation” button takes readers directly to a page that puts their comments and related replies in context, front and center. Reports from readers who saw comments that weren’t theirs in their My Profile stream should be resolved, too.
We also released updates to address reports of lag when posting comments, difficulties using buttons further up the page to jump to the comment section and a jumpy experience when initially loading comments.
Next on our list: Releasing a fix for some users who have trouble loading the comment section due to their browser’s’ settings regarding cookies and adding counts of likes and replies to the My Profile tab.
We’re implementing new comment software to give readers, editors and moderators an updated set of tools to ensure Post readers can discuss the news in ways that are thoughtful, effective and enjoyable for years to come. We have heard your concerns about bots and incivility; this new software will help us address them.
We’re showing our work, what’s done and what still needs to be completed, so you can have the maximum opportunity to influence what we build. Please continue to share your thoughts in the comments below.
Our partner in building this software is a group called the Coral Project, which began as a collaboration between The Post, the New York Times and the Mozilla Foundation, funded by a grant from the Knight Foundation.
The software was most recently updated on Aug. 30.
What we just completed
Sorting: Readers can now sort a comments stream by most-liked, most-replied and oldest-first.
See your comment history: We fixed a bug that interfered with the display of comment history for some readers. For now, for all readers, the My Profile section shows comments left in the new comment system while comments from the rest of the site are available here. We’ll pull the lists together in the coming weeks.
See replies to your comments in context: Click the View Conversation link on the My Profile tab to see replies to your comments on their own slimmed-down page. Coming soon to this tab: counts of likes and replies for each comment.
Performance improvements: Updates to tackle reports of sluggishness, jumpy pages, and buttons further up the page that didn’t properly jump readers to the comment section.
The ignore button: It’s available under a caret on the upper right of any comment but your own. You can manage your ignore list in the My Profile tab.
A comment flow you control: Comments on our top stories used to scroll in far faster than many readers said they could read them. Now, a button will appear at the top of a comment stream when there are new comments to see. Click it at your leisure — and take a moment to consider how or whether you’d like to join in.
Profile photos: Thanks to reader feedback, profile photos are displayed once again next to usernames in the new comment system. They’ve been slightly redesigned for your viewing pleasure.
Deeper threading of conversations: By reader request, we’ve added up to five levels of threading, meaning you can see clearly delineated replies to replies to replies to replies to an initial comment.
Improved comment-editing: Our five-minute post-publish comment-editing window is now more clearly delineated with a timer.
Featured comments: Look out for comments selected by The Post team, to help curate the comment-reading experience.
Reporting offensive comments: Is a comment violating our discussion policy? Send it to our 24/7 moderation team by clicking the report button. Our new comment-reporting flow lets you send an explanatory note to moderators alongside your comment context if you’d like.
What has not yet been completed
Counts of likes and replies for each comment in the My Profile comment history: Both of these highly desired counts will be added.
Bolding/italicizing/hyperlinking text within comments: The ability to add simple styles to text will be available in the coming weeks.
A full comment history in one place: Comments you’ve left in the new system are available in the My Profile tab on any comment stream. Comments you’ve left elsewhere on the site are available here. We will soon be pulling these two lists together.
Moving the ignore button: The ignore button exists, but it’s in a place that readers tell us is difficult to find — a caret in the upper right of any comment but your own. We’ll move it to another spot. Your list of ignored users will also be migrated to the new system.
Bug squashing: There remain known bugs, such as an issue that causes some users whose browsers block third-party cookies from loading comment streams. We are working to resolve these issues.
Thanks to those readers who’ve joined in so far — and welcome to those of you who are joining now. You can let us know what you think of the new system, which features you’d like to see us develop and any other feedback about Washington Post digital discussions by commenting below or by emailing us at firstname.lastname@example.org.