Update: We released a fix this week eliminating an issue with browsers that block third-party cookies from loading the comments section. Parts of the post below have been updated to reflect this.
The latest update to our new commenting system will help readers keep track of likes and replies and provides a new — and hopefully more intuitive — place to find the ignore-user button.
Readers will now see the number of reactions and replies to comments on the My Profile page, making it easier to see which of your posts are starting a conversation.
We heard from readers that the ignore-user button was tough to find, so we’ve moved it to be a click off any user’s display name except your own. We’ll be adding other user-related actions there in the coming months.
This round of improvements also included cleanup around our newly re-enabled sorting function, styling changes to featured comments, and squashing a bug that caused the edit button to display (but not function properly) past its allotted time. Thanks again to the readers who brought those issues to our attention at email@example.com.
Up next: a resolution to an issue keeping some users whose browsers block third-party cookies from viewing the comment stream.
What we’re doing
We’re implementing new comment software to give users, editors and moderators an updated set of tools to ensure that Post readers can discuss the news in ways that are thoughtful, effective and enjoyable for years to come. We have heard your concerns about bots and incivility; this new software will help us address them.
We’re showing our work, what’s done and what still needs to be completed, so you can have the maximum opportunity to influence what we build. Please continue to share your thoughts in the comments below.
Our partner in building this software is a group called the Coral Project, which began as a collaboration between The Post, the New York Times and the Mozilla Foundation, funded by a grant from the Knight Foundation.
The software was most recently updated Sept.6.
What we just completed
Ignore User: We moved the ignore function. Now you can ignore readers by clicking their display name.
Performance improvements: Cleanup around our newly re-enabled sorting function, styling changes to featured comments, and squashing a bug that caused the edit button to display (but not function properly) past its allotted time.
Sorting: Readers can now sort a comments stream by most-liked, most-replied, oldest-first and newest-first.
See your comment history: We fixed a bug that interfered with the display of comment history for some readers. For now, for all readers, the My Profile section shows comments left in the new comment system while comments from the rest of the site are available here. We’ll pull the lists together in the coming weeks.
See replies to your comments in context: Click the View Conversation link on the My Profile tab to see replies to your comments on their own slimmed-down page. Coming soon to this tab: counts of likes and replies for each comment.
A comment flow you control: Comments on our top stories used to scroll in far faster than many readers said they could read them. Now a button will appear at the top of a comment stream when there are new comments to see. Click it at your leisure — and take a moment to consider how or whether you’d like to join in.
Profile photos: Thanks to reader feedback, profile photos are displayed once again next to usernames in the new comment system. They’ve been slightly redesigned for your viewing pleasure.
Deeper threading of conversations: By reader request, we’ve added up to five levels of threading, meaning you can see clearly delineated replies to replies to replies to replies to an initial comment.
Improved comment-editing: Our five-minute post-publish comment-editing window is now more clearly delineated with a timer.
Featured comments: Look out for comments selected by The Post team, to help curate the comment-reading experience.
Reporting offensive comments: Is a comment violating our discussion policy? Send it to our 24/7 moderation team by clicking the report button. Our new comment-reporting flow lets you send an explanatory note to moderators alongside your comment context if you’d like.
What has not yet been completed
Bolding/italicizing/hyperlinking text within comments: The ability to add simple styles to text will be available in the coming weeks.
A full comment history in one place: Comments you’ve left in the new system are available in the My Profile tab on any comment stream. Comments you’ve left elsewhere on the site are available here. We will soon be pulling these two lists together.
Bug squashing: There remain known bugs and we are working to resolve these issues. If you run into an issue, please email firstname.lastname@example.org with the device and browser you are using to read The Post. Screenshots are appreciated.
Thanks to those readers who’ve joined in so far — and welcome to those of you who are joining now. You can let us know what you think of the new system, which features you’d like to see us develop and any other feedback about Washington Post digital discussions by commenting below or by emailing us at email@example.com.