The partnership “builds on a shared goal of providing customers convenience and value, so they can save both time and money,” Brian Philips, chief executive of FedEx Office, said in a statement.
In early tests, the companies found that many customers shopped at Walmart after visiting the FedEx store, Phillips told CNBC on Tuesday.
Walmart, based in Bentonville, Ark., has long been known for its sprawling supercenters, some of which include vision centers, pharmacies, nail salons, dry cleaners, bank branches, even eateries such as McDonald’s. The addition of FedEx, though, comes as the retailer invests heavily in its online business. Amazon.com, Walmart’s largest rival, now accepts returns at Kohl’s department stores and allows customers to pick up packages at a number of neighborhood stores and lockers. (Jeffrey P. Bezos, the founder and chief executive of Amazon, also owns The Washington Post.)
“Offering shipping services makes Walmart stores more relevant to the way customers live and work today,” said Craig Johnson, president of Customer Growth Partners, a retail research and consulting firm. “Customers want convenience, whether they’re shopping online or in the store.”
The announcement is the latest in a series of partnerships Walmart has unveiled in the past week, as the world’s largest retailer looks to build its online and delivery businesses. Handy, an installation and assembly service, will soon be available at nearly half of Walmart’s U.S. stores. (Amazon and Ikea also offer similar services.) And last week, Walmart announced that it would partner with ride-hailing service Uber to deliver groceries in 100 cities nationwide.
“Our busy customers view our stores as a one-stop-shop for all the products and services they are looking for,” Daniel Eckert, a senior vice president at Walmart, said in a statement.