Riders traveling through the McPherson Square station have encountered an unusual headache this week: faregates that refused to accept their money.
The faregates at the Vermont Avenue entrance were down for Tuesday’s commute home, and riders were waved through without scanning their cards. This continued on and off through Thursday afternoon, as commuters reported encountering this problem for nearly two days.
Faregates out of service at the Vermont Ave entrance at McPherson Square. Riders being waved thru. Still working at 14th St entrance. #wmata
— Dr. Gridlock (@drgridlock) May 28, 2013
@drgridlock SmartTrip readers not working at McPherson. Metro police waving people thru gates without swiping.
— Marjorie Censer (@CommonCenser) May 29, 2013
— Kathryn Schoenberger (@ktscho) May 30, 2013
SmartTrip is not working at McPherson. So all of you who just walked out are gonna get charged full fare at the end of the day. #WMATA
— Terry Carter (@Districtopia) May 30, 2013
Gates not working and just being waved thru at McPherson. Let's hope I don't have trouble getting out at Vienna! #wmata
— Matt Rutherford (@ruthematt) May 29, 2013
The gates had recurring technical issues beginning Tuesday due to a software issue, according to Metro spokeswoman Morgan Dye. Metro’s technicians were looking into the issue, she said. Dye also said the faregates were working again by Thursday afternoon’s rush hour.
“Things are running smoothly right now,” Dye said Thursday afternoon. However, at least some of the faregates were still not working shortly after 6 p.m., forcing riders to enter the system without swiping.
Two days without functional faregates slowed many Metro riders. Thousands of commuters enter or exit the station each day, and filing through the metal gate next to the station manager booth or going to the manager to ask what to do only lengthens the trip.