The Washington Post

Amtrak changing Acela refund policy

(Associated Press) (Associated Press)

Amtrak officials announced they are changing the refund policy for reserved coach class and Acela Express business class tickets starting March 1.

Under the new policy, riders must cancel their reservation at least 24 hours before their scheduled departure to be eligible for a full refund. If you cancel within the 24-hour time window, you can receive a refund minus a 10 percent cancellation fee. Perhaps the most significant change: If you are a ‘no show’ you will no longer be eligible for a refund.

“Flexible fare” tickets will remain fully refundable. (Note: be sure to check the refund policy when you purchase your ticket since some fares simply are not refundable).

The new policy will cover existing reservations and all new reservations for travel beginning on March 1.

Lori Aratani writes about how people live, work and play in the D.C. region for The Post’s Transportation and Development team.

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