Those stories and many, many more have converged into an unwritten musicians’ rule: Never trust an airline with your instrument.
So when a Houston-based gate agent at United Airlines told Yennifer Correia that she would have to check her 17th-century violin, which costs more than her car, the first words out of her mouth were: “What are my other options?”
Correia, a classical violinist on her way to play in the summer season at the Missouri Symphony Orchestra, asked for an airport supervisor. But the supervisor said there were no other options. The violin had to be checked.
Her attorney, Phil MacNaughton, recounted what happened from there. Correia told the supervisor, “I can’t not take my violin on board. I’ll pay the money. I’ll take another flight. Just tell me what I can do.”
As the altercation intensified, Correia told the agents that she would appeal to their bosses and asked the supervisor for her name, MacNaughton said. The supervisor said she wanted Correia’s name and reached for the tag on her luggage.
“Without provocation, the supervisor for the Chicago-based carrier then lunged for Ms. Correia’s case and, incredibly, tried to wrestle it away from the musician,” said a statement written by MacNaughton.
“I start screaming, ‘Help, help, help, can somebody record what’s happening because this lady’s trying to take my personal suitcase from me,’” Correia told Houston NBC-affiliate KPRC.
The supervisor said she was going to call security, and Correia apparently responded, “Please do.” Then the supervisor dashed off. That was the last Correia saw of her.
During the scuffle, MacNaughton said, Correia’s hand was injured. She doesn’t believe there is permanent damage, but she went to see a hand specialist “because the stakes are high.”
United Airlines didn’t offer an account of what happened. Charles Hobart, a spokesman, emailed a statement to The Washington Post:
“We’re disappointed anytime a customer has an experience that does not live up to his or her expectation. We are reaching out to Ms. Correia to gain a better understanding of what occurred and to offer assistance.”
MacNaughton said someone from United left a voice mail on Correia’s phone. He asked that anyone who had a video recording of the confrontation contact him.
“Why can’t these people be polite?” MacNaughton said. “I’m sure that’s what their CEO is wondering. It’s like kind of everybody knows if you’re frustrated with a surgeon, you don’t grab their hands. This [supervisor] was willing to get in a wrestling match over a violin.”
Either way, Correia was looking to put the incident behind her and get to Missouri.
She booked a flight for Tuesday on American Airlines instead of United — and carried her violin the whole time.
This post has been updated.