The employee then asked for her son’s birth certificate, citing “federal law” — and proceeded to ask the dismayed mother if she could prove she was the mother with a Facebook post, Gottlieb wrote in a tweet.
“We had a passport that verified our son’s age and identity, and both parents were present,” Gottlieb said in a statement to The Washington Post on Tuesday. “But still being pushed further to ‘prove’ that he was my son felt disrespectful and motivated by more than just concern for his well-being.”
On Twitter, Gottlieb wrote that the employee claimed she requested further documentation of her and her son’s relationship because the boy had a different last name.
“My guess is because he has a different skin color,” wrote Gottlieb, who is white.
She added that a mother next to her told her she had never been asked for “proof” when traveling with her child, who also had a different last name but was of the same race. “Not shockingly, not mixed face fam,” Gottlieb added of the other mother.
Gottlieb reported the incident to Southwest Airlines through Twitter and said officials quickly apologized. She said airline officials told her they would make the incident a “coaching” moment for their employees — a reference to Gottlieb’s coaching job.
Southwest said in a statement that it contacted Gottlieb to address her concerns and that the airline was sorry “if our interaction made this family uncomfortable.”
“That is never our intention,” officials said.
Officials added that Southwest’s policy is to verify that lap children are younger than 2 by reviewing a birth certificate or government-issued ID, and that employees aren’t required to match the last names of a child and guardian on domestic flights.
Gottlieb said the incident made her aware that the sort of questioning she experienced was probably common among nonwhite families.
“While it was upsetting and emotional, I realize that this was just one day of my life where I was uncomfortable and our family was made to feel ‘less than’ whereas others face similar situations on a daily basis,” she said. “I hope the coverage this has received can serve as a learning opportunity and that all families — regardless of how ‘traditional’ they may or may not look — are treated with dignity and respect.”