Now in her 29th year as a postal employee, Brennan said her family has worked a combined 125 years for USPS, from her father’s 43 years of service to her younger brother’s, who walks a city route in Ashland, Pa.
Brennan officially started in the top job on Feb. 1. She succeeded Patrick Donahoe, who retired to his home base of Pittsburgh.
Brennan, who served as chief operating officer before her promotion, described an organization “that is continually changing.” First-class letters, the bulk of postal business, has been in free-fall for several years, eroding postal revenue by billions of dollars a year. Postal officials are competing aggressively to deliver packages in an era of e-commerce.
“The challenge for the Postal Service is to embrace a faster pace of change,” Brennan said, “to aggressively pursue opportunities, and to constantly improve our competitiveness.”
Here are some of the changes she said she intends to pursue:
- New vehicle fleet and mail-sorting equipment
- Better use of data and technology to improve the efficiency of postal operations
- Improving “speed to value” through innovation and use of data
- Aggressive pursuit of “marketplace” opportunities.
- Improved customer service