U.S. Department of the Treasury Internal Revenue Service (IRS) 1040 Individual Income Tax forms for the 2014 tax year Daniel Acker/Bloomberg

Taxpayers across the country are lining up for hours outside walk-in centers and getting just four in 10 calls for information answered by the Internal Revenue Service as April 15 approaches, the union representing IRS employees said Monday.

The National Treasury Employees Union released data showing state-by-state declines in the agency’s workforce after five years of budget cuts by Congress.

“These figures should shock the conscience of Congress,” NTEU President Colleen Kelley said at a news conference to draw attention to the budget cuts’ effect on customer service this tax season.

Congress has reduced the IRS budget by a total of $1.2 billion since 2010. The cuts have come as the agency battles a growing epidemic of identity theft and new responsibilities created by the Affordable Care Act. The volume of calls to the toll-free number are on the rise, along with the number of Americans filing tax returns.

The agency has lost 18,138 full-time and seasonal employees during this period; A quarter of the workforce is now eligible to retire and by 2019 the number will hit 40 percent, Commissioner John Koskinen said last week.

Below are some state-by-state statistics that tell the story of an agency going through downsizing imposed by Congress that its union officials and senior leaders say is taking a big toll on the public.

Five states with the biggest percentage declines in their IRS workforces (2011-2015):
Montana: 33 percent
Hawaii: 31.8 percent
Wyoming: 30.8 percent
Nebraska: 30.7 percent
Mississippi: 30.4 percent

Five states with the biggest numerical declines in their IRS workforces (2011-2015):
California: 3,039
Georgia: 1,865
Texas: 1,363
Missouri: 1,274
New York: 1,165

 

IRS Employee Count by State, 2011-2015
The following chart reflects total IRS employees, both full and part-time, at locations across the United States.

STATE

TOTALS

2011

2013

2015

(as of Feb. 7)

Numerical decline from 2011 to 2015

Percentage decline from 2011 to 2015

AL

411

340

302

109

26.5%

AK

87

73

62

25

28.7%

AZ

730

637

553

177

24.2%

AR

243

213

176

67

27.6%

CA

14,287

12,696

11,248

3039

21.3%

CO

1,274

1,119

972

302

23.7%

CT

564

488

441

123

21.8%

DE

133

101

94

39

29.3%

DC

3,512

3,197

2,999

513

14.6%

FL

3,517

3,238

2,975

542

15.4%

GA

6,376

4,792

4,511

1865

29.3%

HI

154

121

105

49

31.8%

ID

125

112

90

35

28.0%

IL

2,319

2,003

1,701

618

26.6%

IN

922

858

722

200

21.7%

IA

341

265

253

88

25.8%

KS

213

177

168

45

21.1%

KY

5,437

4,918

4,724

713

13.1%

LA

456

386

355

101

22.1%

ME

123

101

93

30

24.4%

MD

5,064

4,940

4,833

231

4.6%

MA

3,371

3,139

2,900

471

14.0%

MI

1,997

1,751

1,559

438

21.9%

MN

663

593

517

146

22.0%

MS

230

181

160

70

30.4%

MO

7,290

6,717

6,016

1274

17.5%

MT

97

76

65

32

33.0%

NE

205

166

142

63

30.7%

NV

404

352

297

107

26.5%

NH

182

168

161

21

11.5%

NJ

1,248

1,092

980

268

21.5%

NM

164

130

119

45

27.4%

NY

7,934

7,178

6,769

1165

14.7%

NC

851

753

696

155

18.2%

ND

82

68

64

18

22.0%

OH

2,222

1,983

1,824

398

17.9%

OK

483

417

363

120

24.8%

OR

756

716

628

128

16.9%

PA

6,486

6,105

5,637

849

13.1%

RI

132

123

117

15

11.4%

SC

288

237

219

69

24.0%

SD

76

63

55

21

27.6%

TN

3,994

3,888

3,740

254

6.4%

TX

10,966

10,214

9,603

1363

12.4%

UT

6,648

6,023

5,725

923

13.9%

VT

76

67

62

14

18.4%

VA

1,203

1,107

1,033

170

14.1%

WA

1,470

1,323

1,198

272

18.5%

WV

1,342

1,291

1,199

143

10.7%

WI

495

416

371

124

25.1%

WY

52

45

36

16

30.8%

PR

718

709

659

59

8.2%

Other*

47

32

31

16

34.0%

US TOTAL

108,460

97,898

90,322

18138

16.7%

*: IRS offices in U.S.  possessions (excluding PR) and foreign countries

(Source: Internal Revenue Service, released by NTEU)