Taylor Short, a market research associate at Software Advice, who conducted the survey this September, chalked the differences up to the unique desires of different generations.
“If you can set millennials up in a hotel staffed by robots that’s something they can share on Facebook and Twitter,” Short said. “Something that creates a story that they can share with people whereas maybe baby boomers and older groups are looking for the classically high-end luxury hotel with the elaborate ballroom.”
Almost no hotel guests have encountered a robot during a stay, as only one hotel in Cupertino, Calif., has begun using a robot to make deliveries to rooms. So the novelty effect is still appealing. As robots become cheaper, and the trend toward automation continues, it’s reasonable to expect robots to be more common in hotels.
The survey gathered 1,944 total responses. Fifty six percent expressed at least some interest in utilizing robotic services in hotels.