“Hello, I’m Roman,” the boy says, according to a recording of the emergency call.
When the dispatcher learns Roman is at home, she asks him to get his mother.
“We can’t,” Roman says plaintively. “She’s dead!”
“You said mummy was there,” the dispatcher responds calmly. “What do you mean she’s dead?”
“It means that’s she’s closing her eyes and she’s not breathing,” Roman says.
The boy is able to recite their home address in Kenley, a district in south London. He then follows the dispatcher’s directions to try to wake his mother up by shaking her.
“She’s — she’s not waking up,” he says.
“Give her a good shake,” the dispatcher encourages. “Shout out ‘Mummy!’ ”
The boy can be heard shouting “Mummy!” loudly.
“It didn’t work,” he tells the dispatcher in a small voice shortly afterward.
Metropolitan Police said officers were able to arrive at the home within 13 minutes and provide first aid to the unconscious woman. The department did not elaborate on why the mother had suffered a medical emergency, but said she had since been discharged from a hospital and was back with her children at home.
The department released the audio from the March 7 call in hopes of encouraging other parents to teach their children to memorize their address and how to get help in an emergency.
“If you do nothing else today, then I’d implore any parents of young children to sit down with them and make sure they know what to do in this kind of situation and that they know how to contact police or other emergency services in an emergency,” Metropolitan Police Chief Superintendent Ade Adelekan said in a statement. “As this case demonstrates so poignantly, it could really be the difference between life and death.”