The financial services company joins a small but growing number of firms that are helping ease the pain of student loan debt for their growing population of millennial employees -- while at the same time offering benefits that aren't as permanent as a bump up in workers' salaries. Pricewaterhouse Coopers announced in September it would extend a similar benefit to its workers. Smaller companies such as Chegg and LendEDU offer the perk, and third-party vendors say many more are expected to announce the benefit in the coming months.
A survey by the Society for Human Resources Management from last June said only about three percent of companies in its survey offer the perk, but its director of compensation and benefits, Bruce Elliott, expects that number to grow.
The trend is a response, of course, to the fact that for young workers, student loans have become a more burdensome financial problem. Education debt has soared in recent years, nearly tripling since the early 1990s and reaching an average of $35,000 in 2015, according to data from the publisher Edvisors.
After asking employees about their biggest challenges,"we were surprised to learn that student loans were at the top of the list," said Jennifer Hanson, who leads Fidelity's "associate experience" and benefits. "It was causing them to put off important things, whether it was buying a house or getting married" -- something a financial services firm like Fidelity was particularly sensitive to hearing employees were doing.
But the move also comes at a time when employers are increasingly engaging in an arms race to stand out in a tighter labor market, particularly to younger, college-educated employees who make up an increasingly larger percentage of their workforces. Last year, millennials became the largest segment of the labor force population, and in response, employers are coming up with benefits that are tailored to their needs. For instance, many are expanding their family leave benefits.
One way Elliott says he knows a trend has legs is that startups get founded to cater to the market and act as administrators for the new perks -- in this case, verifying that employees have student loans and then handling the logistics of paying the loans directly on the employer's behalf. "When I start to see businesses enter a marketplace around a benefit, that tells me something is going on," Elliott says.
Tuition.io, which is administering Fidelity's program, says it is talking to some of the largest companies in the country. The CEO of another vendor, Gradifi's Tim DeMello, says it has 100 companies scheduled to start offering the benefit in coming months, including 19 Fortune 500 companies.
Another company, Student Loan Genius, says it's seeing interest in a recently introduced platform that helps companies repurpose the money they've budgeted as 401(k) matching contributions. When workers make a student loan payment, it triggers the company to make a 401(k) contribution on their behalf, even if the employee can't afford to put money into their 401(k) themselves after paying their loans, a common problem for younger employees.
Millennials' "eyes are not on retirement, it's 'how do we get rid of our student loans, control our debt,' " says Tony Aguilar, the founder of Student Loan Genius. These sorts of benefits, he says, are "for a different generation with different problems."
Of course, companies could just raise employees' overall pay, giving workers higher salaries that would let them pay their student loans as well as make 401(k) contributions. But part of the whole appeal to companies of these benefits -- beyond the good will they build with employees -- is that new benefits are flexible, Elliott says.
"It's a way to differentiate total compensation without creating an increase in base pay," he says. "If revenue is down for whatever reason, it's easier to cut this type of benefit than it is to cut salary."
While such benefits may have advantages for both employees and their bosses, they have the potential, at least, to create tensions between employees. Employees whose parents paid for school or who've already paid off their loans could feel left out. "What happens inside these firms at some point with the students who did not take out student loans?" Wharton business school professor Peter Cappelli says.
Fidelity's Hanson says the flexibility of the student loan benefit was not a factor in the company's decision to offer it, and sees student loan debt as "a concern across the board" -- the company estimates about 25 percent of employees have student loan debt. The program does not have an age limit, and employees who still carry student loan debt well into middle age would benefit from it as long as their position is at the manager level or below. Even employees who don't qualify for the benefit have said "they love it," she says. "It sets Fidelity apart."
And that, of course, is exactly what companies want when it comes to benefits like this, Elliott says. "What I find particularly interesting about this benefit is the employer is paying after the fact," he says. He believes "we’re absolutely going to see a lot more innovation on benefits -- especially as it relates to this generation."