President Obama on Thursday said he was sorry that Americans are receiving cancellation notices from their insurance companies after he promised that people could keep their insurance plans if they liked them.

“I am sorry that they are finding themselves in this situation … based on assurances they got from me,” Obama said in an interview with NBC News. “We’ve got to work hard to make sure that they know we hear them and that we’re going to do everything we can to deal with folks who find themselves in a tough position as a consequence of this.”