Crowd safety and risk analysis specialist G. Keith Still isn’t in charge of the papal festivities, but he has plenty of experience with ginormous groups of people. As a consultant at events from SXSW to the 2011 royal wedding, he’s racked up decades of insight into how huge crowds work. In fact, he said, there’s a science behind mass gatherings.
“It’s all about math, management and psychology,” said Still, who is developing a master’s program in crowd management at Manchester Metropolitan University in Britain. It turns out that crowds are packed not just with people, but with science — and by mastering measurements and simple physics, event planners can be taught to anticipate and manage risk at mass events. After measuring an area’s safe capacity (about four people per square meter), crowd planners can model how people move, determine thresholds for opening or closing public spaces, and analyze a crowd as it progresses.
As an area gets overcrowded, things get risky. In a religious gathering, it's especially important to mind the paths that people will expect to move in -- the flow of the religious ritual they hope to participate in. “Unless you can facilitate that, you end up creating behaviors that are frustrated,” Still warned — frustration that can lead to crushing and “shock waves” in which people push forward and topple like dominoes.
Many people were disappointed in the seemingly paltry number of tickets available to the pope’s Masses. But inaccurate calculations or the failure to adequately ticket the event can make even peaceful groups turn into panicked ones. After all, said Still, even the biggest shapes “still have finite limits.”
While old-fashioned geometry is a crowd manager’s best friend, so is human nature. Despite having complex tools like RAMP analyses, density models and theories of crowd causality at his disposal, Still pointed out that they’re nothing without some basic human understanding. “Crowds are dynamic systems,” he said, “but they’re made of people.” Still hoped that crowd management during the pope’s visit is tailored to Catholics — the way they pray and move during a Mass. After all, he spent years studying Islamic culture and religion before making recommendations on ways to make Mecca’s Hajj pilgrimage more safe.
So what’s the worst-case scenario when it comes to managing a Mass-mad crowd? Still, who studies near-misses and historic crowd disasters, said that once too many people flood into an area at one time, it can be too late. He points out that once a situation escalates from crowd management to crowd control, officials often have a real problem on their hands. “It’s like trying to push an egg back into a chicken,” Still warned. “It’s going to hurt, the chicken’s going to end up squawking, and something’s going to break.”