The company had first acknowledged the problem a little over an hour earlier, as user reports poured in. “We're aware of a problem with Google Docs affecting a significant subset of users,” said a message posted at 3:48 p.m. Eastern time. “The affected users are unable to access Google Docs.”
This is the second time Google Docs users have had problems accessing their files in the past couple of months. Late October, many users trying to access their documents saw an error message that said their files had been removed for violating Google's terms of service. In a statement, Google later explained that the issue was due to “a code push that incorrectly flagged a small percentage of Google Docs as abusive, which caused those documents to be automatically blocked,” and that access had been restored.
Still, it's not a confidence-builder that some Google Docs users were again unable to access information they are keeping in Google's cloud. The company did not respond to a request for comment on whether the two problems were related.