The unit containing its Azure cloud computing division made $7.8 billion in the company's latest quarter. While Microsoft doesn't provide dollar figures for each product, it said that revenue from Azure itself jumped 98 percent. The firm's Office 365 product — which takes its signature Office software into the cloud — recorded a 41 percent increase in revenue.
Microsoft also recorded strong hardware growth thanks to the November launch of its Xbox One X game console.
Apart from the financial info, Microsoft chief executive Satya Nadella took a moment during a call with analysts to address consumer trust issues facing the tech industry at large. He did not name any specific competitors but said “Microsoft runs on trust” and views that as a key differentiator. “In an era where there is rapid transformation driven by digital technology, customers are looking for a trusted partner,” Nadella said, “someone with a business model that is aligned with their long-term interests, deep technical innovation and an understanding of the responsibility that goes along with this innovation.”
Overall, Microsoft slightly beat analyst expectations, reporting revenue of $28.9 billion. But a one-time $13.8 billion tax charge, a result of the new U.S. tax law, tipped the company into the loss column to the tune of $6.3 billion. Microsoft said that it has “not completed” its full account for further tax effects of the new law.
The company also reported growth in its hardware business on sales of the Xbox One X, which is aimed at hardcore gamers. Microsoft said gaming revenue was up 8 percent in the gaming industry's all-important holiday quarter.
That wasn't quite as strong as competitor Nintendo, which reported banner earnings and a 261 percent profit growth off sales of the Nintendo Switch console. That console, which can be used on the go or in the living room, led Microsoft's and Sony's consoles in December sales, according to a report last week from the market research firm NPD Group. Sony, which reports earnings Friday, led console sales for the year with its PlayStation, that report said.
When asked whether Microsoft was falling behind in gaming, Nadella said Microsoft sees games as an opportunity beyond the console — especially with gaming cloud and entertainment services on the PC.
Looking at other hardware, Microsoft said that sales of its Surface products were largely unchanged from the previous year — despite the introduction of new hybrid Surface laptops. Microsoft has been more focused on hardware lately, introducing touch-screen laptops and desktops that deeply integrate the Windows platform, but the unit containing hardware was the slowest grower for Microsoft.
Nadella also said he's not concerned about Amazon's early lead in the artificial-intelligence space, adding he believes Microsoft's assistant — Cortana — and others should be available on the same devices.