“I started Facebook, and at the end of the day I'm responsible for what happens on our platform,” he said. “. . . While this specific issue involving Cambridge Analytica should no longer happen with new apps today, that doesn't change what happened in the past. We will learn from this experience to secure our platform further and make our community safer for everyone going forward.”
Specifically he said the company will restrict the data that third-party developers can access to names, profile photos and email addresses, and will require developers to sign a contract before being allowed to ask Facebook users for rights to their posts. The company will post a new feature on the top of every Facebook user’s news feed with a list of the apps they have used and an easy way to revoke the app’s access. The latter feature already exists in privacy settings, but Zuckerberg is promising to give it more prominence on the site.
Later Wednesday, Zuckerberg went on a small media tour to elaborate on his views, telling CNN he would consider testifying before Congress about the problems.
“The short answer is, I’m happy to if it’s the right thing to do,” he said. “What we try to do is send the person at Facebook who will have the most knowledge. If that’s me, then I am happy to go.”
He also acknowledged making a mistake in trusting app developers to use Facebook data properly.
“I don’t know about you, but I’m used to when people legally certify that they are going to do something, that they do it. But I think this was clearly a mistake in retrospect,” he said. “We need to make sure we don’t make that mistake ever again.”
Until now, Facebook's top executives have been mum on Cambridge Analytica. Zuckerberg's last Facebook post was from early March, when his sister photographed him baking cookies at home for the Jewish holiday Purim. Sheryl Sandberg, Facebook's chief operating officer, posted on Saturday from her child's school debate.
But the executives' silence seemed to attract more attention to Facebook's woes — especially after neither Zuckerberg nor Sandberg appeared at a company town hall meeting Tuesday. News organizations published articles asking when they would speak. A #DeleteFacebook campaign gained more momentum after Brian Acton, who made millions after Facebook purchased his app WhatsApp in 2014, said he was deleting the social network.
After the Tuesday meeting, employees posted on social media about how demoralized they felt. In an app for anonymously discussing the workplace, Blind, which requires a corporate email address to join, a Facebook employee posted, “Is this how the downfall of Myspace happened?” Another person wrote, “I just keep thinking about my stock going to zero with all of this.” Others asked for advice about whether they should sell their stock and said they would advise recruits against joining the company.
Behind the scenes, Facebook was in damage-control mode. Lobbyists made the rounds on Capitol Hill. Communications executives sent statements to journalists saying workers and executives, including Zuckerberg, were “outraged” about being deceived. Little was said about Facebook's responsibilities except to defend the legality of its actions.
Meanwhile, Facebook users began to comment that there were no articles about Cambridge Analytica on Facebook's trending-news feed, a feature that showcases news stories on the right-hand side of the Facebook website, until late Tuesday afternoon. (Articles about Uber and Amazon.com were on the feed for much of the day, and the Cambridge story had trended several times over the weekend.) And business case studies about the company's efforts to assist political campaigns such as those of Barack Obama and Sen. Bernie Sanders (I-Vt.) were no longer indexed on the company's website.
Meanwhile, lawmakers reiterated calls for Zuckerberg to testify. Congress could ultimately choose to subpoena Zuckerberg or others like Chief Operating Officer Sheryl Sandberg to press them to speak. But lawmakers seemed to signal they aren’t yet ready to issue that threat.
“We haven’t crossed that bridge yet,” said Republican Sen. John Thune, the leader of the Commerce Committee, during an interview Tuesday. His panel recently sent Facebook a list of questions about its dealings with Cambridge Analytica, and staff will question company leaders privately Wednesday. A hearing has not been formally announced.
In his post, Zuckerberg said that steps that the company had taken to restrict developers’ access to data in 2015 would prevent the type of misuse that had taken place. Through an affiliated psychologist named Alexander Kogan, Cambridge Analytica convinced 270,000 users to download an app that they thought was a personality quiz. They then took advantage of Facebook’s lax data permissions at the time to gain data on the friend networks of those 270,000 people — enabled Kogan and Cambridge to access the profiles of millions more.
Though Cambridge and Kogan violated Facebook’s policies by misrepresenting themselves — users were told that data that was taken for political marketing was being used for a personality quiz app — thousands of third party developers benefited from Facebook’s loose rules at the time. The list of developers who siphoned friends’ data includes gaming companies, dating apps, researchers, and even 2012 President Obama’s presidential campaign, as The Washington Post reported on Monday. Developers at the time could access virtual anything of any value that a person’s friends had posted on the social network: her hometown, current city, events and location check-ins; her interests, groups and all the pages she’d liked; her relationship statuses with romantic partners, friends and family; her birthday, activities, work history and political and religious affiliations; and her photos, notes and videos.
In his post, Zuckerberg acknowledged there had been a breach of trust — not only between Cambridge Analytica, the Cambridge psychologist and Facebook, but “between Facebook and the people who share their data with us and expect us to protect it,” he said.
Zuckerberg’s apology is only his latest mea culpa. He has apologized for Facebook’s role in helping to sow divisions in U.S. society ahead of the 2016 presidential election. In January, he announced that his annual New Year’s personal challenge, which in other years entailed learning Mandarin or building artificial intelligence in the home, would be to fix Facebook.
Tony Romm and Drew Harwell contributed to this report.