The world has changed, and we at The Post must change with it. We have been privileged to have had the service of many talented ombudsmen (and women) who have addressed readers’ concerns, answered their questions and held The Post to the highest standards of journalism. Those duties are as critical today as ever. Yet it is time that the way these duties are performed evolves.
We will appoint a reader representative shortly to address our readers’ concerns and questions. Unlike ombudsmen in the past, the reader representative will be a Post employee. The representative will not write a weekly column for the page but will write online and/or in the newspaper from time to time to address reader concerns, with responses from editors, reporters or business executives as appropriate.
Beginning Monday, you may send questions or complaints to firstname.lastname@example.org. We know that media writers inside and outside The Post will continue to hold us accountable for what we write, as will our readers, in letters to the editor and online comments on Post articles.
In short, while we are not filling a position that was created decades ago for a different era, we remain faithful to the mission. We know that you, our readers, will hold us to that, as you should.
Publisher, The Washington Post