The Feb. 19 Metro article “A driving force for better service,” on training for Metrobus drivers, coincided with an episode that reinforced my experience that courtesy and solicitude are the norm among these men and women.

At 9 that morning I boarded a N4 bus heading downtown. At one stop, the driver opened the door, then disappeared outside. Moments later he reappeared, carrying a young child in his arms. He was followed, with some delay, by the child’s mother, who was carrying a stroller. The mother paid her fare and stowed the stroller. Once she was settled in her seat, the driver handed her child back to her. The driver returned to his seat, his good deed saluted by a round of applause.

Michael Calingaert, Washington