Regarding the March 2 news article “Uber, Lyft say they can help fill a medical gap”:
Uber and Lyft are implementing policies to work with health-care providers to provide rides to patients for their appointments. The provider or insurer, not the patient, will be billed for the rides, and this program will operate both in cities and in more rural areas. The article said some pilot studies have yielded benefits but others did not see a drop in patient no-show rates.
Using ride-hailing companies is a great way to provide transportation for patients who might otherwise miss their appointments. High no-show rates are a huge problem in health care and often are caused by limited access to cars and public transportation. In places such as Pittsburgh, where public transportation is often unpredictable, using ride-hailing companies for patients can be a way to decrease no-show rates and improve patient satisfaction. Many other initiatives have been tried to combat high no-show rates, but often the problems are out of the health-care provider’s control. Using ride-hailing companies can be one way that health-care providers show patients they care while decreasing high no-show rates.
Nina Yacovoni, Pittsburgh